• Login & Passwords
• Logos
• Name/Brand
Change
• Shipping
• Booths
• Payment
• PR,
Marketing & Sponsorships
• POOL
Sections
• Samples,
Submissions & Line Sheets
• Lodging
• Miscellaneous
LOGIN & PASSWORD
Q: How
do I request my login and password for the Exhibitor Lounge?
A: Call us at 323.666.5587 or email
your Trade Show Coordinator and we can send your
Login and Password.
Q: My
Login and Password don’t work for the Exhibitor
Lounge.
A: Make sure that you are typing in the
Login and Password exactly as they appear. You
might want to copy and paste it because it is
case sensitive. NOTE: Many people mistake the
L in Pool as a 1.
Q: What
is the Exhibitor Lounge?
A: The Exhibitor Lounge is an area on our website
where you can upload your logo and write a brief company
description. This is a great way that buyers can look
at your information when they are checking out our website.
This is also the place where we post information for
our exhibitor’s to read (such as pre-show announcements).
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LOGO
Q: How
do I get my logo up on your website?
A: Sign-in to the Exhibitor’s Lounge using
your Login and Password. Once you are signed into the
Exhibitor’s Lounge, click on the link that says ‘Take
Me To The Lounge’.
Then click on the link that says Web Profile. You will see the links
and directions for you to load up your logo.
Q: My
Logo won’t upload? What am I doing wrong?
A: You need to make sure that your logo is the
right dimensions. The logo must be sized to 300x300 pixels
and have a resolution of 72dpi. Still having problems?
eMail our web designer Josh
Mirra.
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NAME/BRAND
CHANGE
Q: How
do I change my brand name on your website?
A: You need to send an email to exhibitors@pooltradeshow.com so
that we can change your brand name in our database.
NOTE: All requests must be in writing. No phone calls
please.
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SHIPPING:
ADDRESS & COST
Q: What
is the address I should ship my stuff to for the show and what will
it cost me?
A: Please refer to the Exhibitor Kit provided
by Freeman for the address and all costs associated with
shipping and handling. The Exhibitor Kit is located on
the Exhibitor Lounge as a PDF.
Q: Can
I ship my materials to the show site?
A: You may not ship directly to the show
site as packages can be easily lost with the other shows
nearby. You may ship your materials to the Freeman Warehouse
(charges apply, please visit the Exhibitor Lounge and
review the Freeman Exhibitor Kit).
Q: Where
can I ship all my materials to Las Vegas? How much will it cost?
A: There are several ways to ship please research
to know the potential costs involved. You may ship materials
to the Freeman Warehouse, to your hotel or to Fed-Ex/
UPS as a hold for pick-up. Costs vary.
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BOOTH
FURNITURE
Q: How
do I change my furniture request for the show?
A: You need to email
us so that we can change your order in our
database. NOTE: All change requests must be in writing.
No phone calls please.
Q: Is
there a way to request more furniture for my booth?
A: Yes, email
your POOL Trade Show Coordinator and they can
assist you. NOTE: All change requests must be in writing.
No phone calls please.
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LOOKS & DIMENSIONS
Q: How
do I get the dimensions of the furniture in the booth?
A: This information is located on the Furniture
Fixtures & Specs page or as a PDF file
in the Exhibitor Lounge.
Q: How
can I see what a picture of the booth looks like?
A: Dimnesions are located on the Booth
page. Photos of booths from past shows can be
seen in our photo
gallery.
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ELECTRICITY
Q: How
do I order electrical for my booth?
A: Please refer to your Exhibitor Kit provided
by Freeman. This is a PDF file available in the Exhibitor
Lounge.
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LIGHTING
Q: Do
I need additional lights in my booth?
A: Standard lighting is provided, however, many
people (especially accessory brands) prefer to enhance
their products with additional lighting. To order lighting,
please refer to your Exhibitor Kit from Freeman. This
is a PDF available in the Exhibitor Lounge.
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BOOTH
SHARING
Q: Can
I share a booth with another brand?
A: All lines must be approved by POOL before participating.
Sharing of booths is NOT allowed, however we offer an ‘Emerging
Concept’ for first time exhibitors and new
brands. Contact a Trade
Show Coordinator to see if your brand qualifies.
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PAYMENT:
HISTORY, INSURANCE & ISSUES
Q: How
can I check to see how much I have paid?
A: Please contact Jennie
Nelson for your balance; we do not post payments
online.
Q: When
are the payments due for my booth?
A: There is a 25% deposit due with your contract,
the final payment is due no later than July 30th, 2009.
Please Email Jennie
Nelson if you have any further questions regarding
payment due dates.
Q: I
am having trouble paying, what should I do?
A: If you are having problems paying online, please
call the customer service at
(218) 740-7284.
Q: How
do I purchase Insurance for the show?
A: Review your contract form or email Jennie
Nelson to ask her what your balance is for POOL.
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PR,
MARKETING & SPONSORSHIPS
Q: I
have a promotional/marketing idea for my company, who can I talk
to?
A: Call us at 323.666.5587! POOL would love to
hear from our exhibitors to discuss how to maximize their
presence at the show. We are open to hear your thoughts,
feedback, and comments.
Q: What
press will be at the show?
A: Please contact Anita
Herrera with PR, Marketing, and Sponsorship
related questions.
Q: I
have a sponsorship idea for POOL and my company, who can I talk to?
A: Please contact Anita
Herrera with all sponsorship ideas, questions,
or offers.
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EMERGING
CONCEPT
Q: What
is Emerging Concept?
A: This area focuses on NEW and EMERGING TALENT.
Its focus is to allow those breaking into the business
to gain the same exposure of more established brands
set in a common area where networking and support of
peers is encouraged. This concept includes one fixture
in a common area with shared writing stations.
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SAMPLES,
SUBMISSIONS & LINE SHEETS
Q: If
I submit samples for consideration in the show, will I get my samples
returned?
A: Yes, samples will be returned if you include
return postage. POOL prefers FedEx, but will accept
any type of postage (DHL, UPS, USPS). NOTE: Samples
with no return postage will be discarded of at the
end of the season.
Q: What
if I don’t have samples ready for the submission package?
A: POOL must review the line in order for you
to be approved into the show. Please contact us at POOL
in order to discuss how we can review your line most
effectively.
Q: What
if I do not have a look book or catalogue?
A: POOL must review the line in order for you
to be approved into the show. Please contact us at POOL
in order to discuss how we can review your line most
effectively.
Q: What
if my line sheets aren’t ready?
A: POOL must review the line in order for you
to be approved into the show. Please contact us at POOL
in order to discuss how we can review your line most
effectively.
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LODGING
Q: How
do I book a hotel at the discounted rate?
A: Visit our Hotel
Services page to book your room.
Q: Where
should I stay for the Pool show?
A: Many hotels are conveniently located near the
Las Vegas Convention Center and can be accessed by visiting
the Hotel Services page.
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MISCELLANEOUS
Q: What
should I do to prepare for the show?
A: Please see our PDF entitled Swim Lesson’s
- Preparing for Market located in the Exhibitor
Lounge.
Q: How
do I get a list of buyers that come to the show?
A: We do not hand out a list of buyers, but we
can help you find specific information about specific
stores or regions. Contact your Trade
Show Coordinator or the POOL Retail Relations Specialist.
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