FREQUENTLY
ASKED EXHIBITOR QUESTIONS
• Login & Passwords
• Logos
• Name/Brand
Change
• Shipping
• Booths
• Payment
• PR,
Marketing & Sponsorships
• POOL
Sections
• Samples,
Submissions & Line Sheets
• Lodging
• Miscellaneous
LOGIN & PASSWORD
Q: How
do I request my login and password for the Exhibitor Lounge?
A: Call us at 323.666.5587 or email
your Trade Show Coordinator and we can send your Login
and Password.
Q: My
Login and Password don’t work for the
Exhibitor Lounge.
A: Make sure that you are typing in
the Login and Password exactly as they appear.
You might want to copy and paste it because
it is case sensitive. NOTE: Many people mistake
the L in Pool as a 1.
Q: What
is the Exhibitor Lounge?
A: The Exhibitor Lounge is an area on our website
where you can upload your logo and write a brief company
description. This is a great way that buyers can look at
your information when they are checking out our website.
This is also the place where we post information for our
exhibitor’s to read (such as pre-show announcements).
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LOGO
Q: How
do I get my logo up on your website?
A: Sign-in to the Exhibitor’s Lounge using your
Login and Password. Once you are signed into the Exhibitor’s
Lounge, click on the link that says ‘Take Me To The
Lounge’.
Then click on the link that says Web Profile. You will see
the links and directions for you to load up your logo.
Q: My
Logo won’t upload? What am I doing wrong?
A: You need to make sure that your logo is the right
dimensions. The logo must be sized to 300x300 pixels and
have a resolution of 72dpi. Still having problems? eMail
our web designer Josh
Mirra.
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NAME/BRAND
CHANGE
Q: How
do I change my brand name on your website?
A: You need to send an email to pool@pooltradeshow.com so
that we can change your brand name in our database. NOTE:
All requests must be in writing. No phone calls please.
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SHIPPING:
ADDRESS & COST
Q: What
is the address I should ship my stuff to for the show and
what will it cost me?
A: Please refer to the Exhibitor Kit provided by Freeman
for the address and all costs associated with shipping and
handling. The Exhibitor Kit is located on the Exhibitor Lounge
as a PDF.
Q: Can
I ship my materials to the show site?
A: You may not ship directly to the show site
as packages can be easily lost with the other shows nearby.
You may ship your materials to the Freeman Warehouse (charges
apply, please visit the Exhibitor Lounge and review the Freeman
Exhibitor Kit).
Q: Where
can I ship all my materials to Las Vegas? How much will it
cost?
A: There are several ways to ship please research
to know the potential costs involved. You may ship materials
to the Freeman Warehouse, to your hotel or to Fed-Ex/ UPS
as a hold for pick-up. Costs vary.
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BOOTH
FURNITURE
Q: How
do I change my furniture request for the show?
A: You need to email
us so that we can change your order in our database.
NOTE: All change requests must be in writing. No phone
calls please.
Q: Is
there a way to request more furniture for my booth?
A: Yes, email
your POOL Trade Show Coordinator and they can assist
you. NOTE: All change requests must be in writing. No phone
calls please.
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LOOKS & DIMENSIONS
Q: How
do I get the dimensions of the furniture in the booth?
A: This information is located on the Furniture
Fixtures & Specs page or as a PDF file in the Exhibitor
Lounge.
Q: How
can I see what a picture of the booth looks like?
A: Dimnesions are located on the Booth
page. Photos of booths from past shows can be seen in
our photo gallery.
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ELECTRICITY
Q: How
do I order electrical for my booth?
A: Please refer to your Exhibitor Kit provided by
Freeman. This is a PDF file available in the Exhibitor Lounge.
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LIGHTING
Q: Do
I need additional lights in my booth?
A: Standard lighting is provided, however, many people
(especially accessory brands) prefer to enhance their products
with additional lighting. To order lighting, please refer
to your Exhibitor Kit from Freeman. This is a PDF available
in the Exhibitor Lounge.
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BOOTH
SHARING
Q: Can
I share a booth with another brand?
A: All lines must be approved by POOL before participating.
Sharing of booths is NOT allowed, however we offer an ‘Emerging
Concept’ for first time exhibitors and new brands.
Contact a Trade
Show Coordinator to see if your brand qualifies.
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PAYMENT:
HISTORY, INSURANCE & ISSUES
Q: How
can I check to see how much I have paid?
A: Please contact Jennie
Nelson for your balance; we do not post payments online.
Q: When
are the payments due for my booth?
A: There is a 50% deposit due with your contract,
the final payment is due no later than December 21, 2007.
Please Email Jennie
Nelson if you have any further questions regarding payment
due dates.
Q: I
am having trouble paying, what should I do?
A: If you are having problems paying online, please
call the customer service at
(218) 740-7284.
Q: How
do I purchase Insurance for the show?
A: Review your contract form or email Jennie
Nelson to ask her what your balance is for POOL.
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PR,
MARKETING & SPONSORSHIPS
Q: I
have a promotional/marketing idea for my company, who can
I talk to?
A: Call us at 323.666.5587! POOL would love to hear
from our exhibitors to discuss how to maximize their presence
at the show. We are open to hear your thoughts, feedback,
and comments.
Q: What
press will be at the show?
A: Please contact Kimberley
Goodnight at PURE Consulting with PR, Marketing, and
Sponsorship related questions.
Q: I
have a sponsorship idea for POOL and my company, who can
I talk to?
A: Please contact Annie
Williams with all sponsorship ideas, questions, or offers.
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EMERGING
CONCEPT
Q: What
is Emerging Concept?
A: This area focuses on NEW and EMERGING TALENT. Its
focus is to allow those breaking into the business to gain
the same exposure of more established brands set in a common
area where networking and support of peers is encouraged.
This concept includes one fixture in a common area with shared
writing stations.
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SAMPLES,
SUBMISSIONS & LINE SHEETS
Q: If
I submit samples for consideration in the show, will I
get my samples returned?
A: Yes, samples will be returned if you include
return postage. POOL prefers FedEx, but will accept any
type of postage (DHL, UPS, USPS). NOTE: Samples with no
return postage will be discarded of at the end of the season.
Q: What
if I don’t have samples ready for the submission package?
A: POOL must review the line in order for you to be
approved into the show. Please contact us at POOL in order
to discuss how we can review your line most effectively.
Q: What
if I do not have a look book or catalogue?
A: POOL must review the line in order for you to be
approved into the show. Please contact us at POOL in order
to discuss how we can review your line most effectively.
Q: What
if my line sheets aren’t ready?
A: POOL must review the line in order for you to be
approved into the show. Please contact us at POOL in order
to discuss how we can review your line most effectively.
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LODGING
Q: How
do I book a hotel at the discounted rate?
A: Visit our Hotel
Services page to book your room.
Q: Where
should I stay for the Pool show?
A: Many hotels are conveniently located near the Las
Vegas Convention Center and can be accessed by visiting the Hotel
Services page.
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MISCELLANEOUS
Q: What
should I do to prepare for the show?
A: Please see our PDF entitled Swim Lesson’s
- Preparing for Market located in the Exhibitor Lounge.
Q: How
do I get a list of buyers that come to the show?
A: We do not hand out a list of buyers, but we can
help you find specific information about specific stores
or regions. Contact your Trade
Show Coordinator or the POOL Retail Relations Specialist.
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